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Please email support@solsticeurns.com

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How long does it normally take to receive my urn?
We use FedEx shipping which should arrive 5 to 10 days after your order. You can find more information on our Shipping and Returns page.

Do you offer expedited shipping?
We offer expedited shipping for an additional $50 for 2-day service. You can find more information on our Shipping and Returns page. 

Can I use my urn for remains processed at another funeral home or direct cremation service?
You have the legal right to use any urn for your cremated loved one. 

Can the urns be personalized?
Solstice urns are not currently customizable, however, we are planning additional models to create more options in the future. 

What size urn do I need?
On the product detail page, you will see the urn's capacity in cubic inches. As a rule of thumb, 1 cubic inch = 1 pound of your loved one before cremation. So if you are buying an urn for someone who weighed about 200 pounds, you will need an urn with a capacity of 200 cubic inches or more.

My urn is not big enough, what can I do?
We accept returns if the urn has not been used. You can order additional urns if needed, or consider scattering the additional remains, or separating a keepsake portion for another use.

How do I seal my urn?
If you wish to seal your Solstice urn we recommend an epoxy or super glue adhesive. Wipe the lid with a damp cloth and dry. Then place several drops of epoxy or super glue on the rim of the urn according to the instructions on your chosen glue bottle. Place the lid onto the urn body, adjust it to center and carefully wipe off any excess dirt and glue with a damp cloth.

Your Solstice urn is now ready to be placed in a special location of honor. 

How do returns work?
We can only accept urns that have not been used. You can find more information on our Shipping and Returns page.